A guide to understanding your bill Understanding your bill Here you'll find a guide with some handy hints and tips to help you understand your bill. Download bill guide FAQ: Why is the Value Added Tax (VAT) on my bill 1p or 2p different to what I’d expect? You might find that your bill’s calculation of VAT is 1p or 2p different to what you’d expect. This is because your charges are rounded to... FAQ: Where can I go for help if I’m finding it hard to pay my bills? Did you know that new research suggests over 12 million people are borrowing money for food and essential bills? The cost-of-living crisis... FAQs: What makes up my charges? Charges billed to you depend on the tariff and services the Wholesaler has given to a particular Supply Point Identifier (SPID), and can... Recommend thisTweet this Latest FAQ: What do I need to do to prepare for a contractor reading my meter? Your water meter will be read twice a year by a specialist meter reader, so it’s best to be as prepared as possible so they can access it... FAQ 10th May 2024 FAQ: How do I know I’m eligible for the Non-Household Market? In April 2017, the water market in England opened. This meant that the Water Industry Act required business customers to be treated... FAQ 30th April 2024 FAQ: How can I contact Wave on a digital day? Wave’s digital days are focussed on digital communication channels. This means our customer experience team will use their time to work... FAQ 24th April 2024